Raising your rates: schedule a rate change

Go to Students and click "Schedule a rate change" (or "Schedule a rate change" on a student's page, under Rate change). Nothing changes until you schedule one.

• 1. The new price: for "Price per lesson" choose "Stays the same", "Set to", "Raise by an amount" or "Raise by a percent" (a percent is rounded to the cent). Students on monthly tuition also get "Monthly tuition (students on monthly tuition)". Pick "Starting on": tomorrow or later, up to 400 days ahead.
• 2. Students: tick the ones it's for, or "All students". Each shows their price now and after. A student whose last day (Student is leaving) comes before the first day is left as they are, and gets no email.
• 3. Tell the families: "Email families" (on to start with) sends one email per family the number of "days before the new price starts" you choose (30 to start with, 0 to 120; if that day has passed, it goes out right away). Brothers and sisters with the same parent email share one email that names each child and their new price. Edit the Subject and Message, a friendly rate-increase note; {price_change}, {start_date} and the other tags fill in for each family, and the preview shows one. It comes from your studio name, with replies to you.

Click "Schedule rate change". Lessons on or after the first day bill at the new price; lessons before it keep the old one, even when you bill them later. Invoices you've already made never change. A new monthly tuition starts with the first month that begins on or after the day (from Sep 1, September; from Sep 15, October). On the day itself the student's price becomes the new one.

Where you see it: the page's "Coming up" list (with "Cancel"), the student's page (Rate change, with "Cancel this change" and "Schedule a different change"), and "Bill a month" on Invoices ("New rate from Sep 1: $50.00 per lesson", plus "Included here." when that invoice uses it). Each student has one change waiting at a time: scheduling another replaces it. Once the first day has come, a change has started and can't be cancelled or replaced (lessons that day may already be recorded at the new price): to change the price from then on, change it on the student's page, or schedule a new change from a later day.

Lessons on or after the day that are already on an invoice keep the price they were billed at, and the student's page says which: ones invoiced before you scheduled the change keep the price they had then; ones invoiced after it (billed in advance) are at the new price, and keep it even if you cancel the change (void that invoice and bill the month again to undo it). Families never get the email twice.

During the free trial, up to 25 families a day get these emails (rate changes and open-slot offers together); the rest go out over the next days. A family still waiting when the new price starts doesn't get one: the page and the student's page then say "Not emailed (free-trial daily limit)", so you can let them know yourself.