Managing invoices: paid, unpaid, resend and void

"All invoices" (on the Invoices page) lists every invoice with its status: Unpaid, Overdue, Partly paid, Parent says paid, Not emailed, or Paid (shown as Marked paid or Paid by card).

Buttons on an unpaid invoice: "View" (the page the parent sees), "Details" (its lines, "Add a line", "Record a payment" and its history), "Mark paid" (when the money arrives; reminders stop), "Resend" (email it again), "Send" (for one marked Not emailed, whose first email didn't go out), "Not received" (after a parent clicked "I've already paid" but nothing arrived), "Waive fee" (if a late fee was added) and "Void". A paid invoice has "Mark unpaid", which turns reminders and late fees back on. On one paid by card, use it after refunding the payment in your Stripe dashboard: the card payment comes off the invoice and your reports.

Fixing a wrong invoice: on an unpaid one, click Details and use "Add a line" for a charge or a discount (see "Charges, discounts and Charge every family"). Paid invoices can't be changed. For anything else, void it (its lessons go back to unbilled), fix the student's price or lessons, then use "Bill a month" again to send a new one. The old link tells the parent it was cancelled.

An invoice with a payment recorded on it can't be voided, because the payment would vanish from your records: remove the payment on its Details page first if it was a mistake (see "Recording payments and part payments").

Resend limits: the same invoice once an hour. During the free trial, each invoice once a day, and 10 resends a day.

Parents open the invoice on any phone, see how to pay you, can click "I've already paid", and can use "Save as PDF" to keep a copy. The Lessons page shows Outstanding, Overdue invoices and Parents say they paid at a glance.